FAQs

WHERE IS MY ORDER?

Track Your UPS package here: www.ups.com/track

CAN YOU CANCEL MY ORDER?

Once an order is placed, there is a very small window where modifications can take place. We will try our very best to accommodate your request however, once the order has been received by our warehouse, sorry there is no chance to make any alternative arrangements.

IS YOUR WEBSITE SECURE?

Yes, on any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (ssl) to encrypt the communication.

DO YOU ALLOW INTERNATIONAL SHIPPING?

Unfortunately, we do not ship internationally.

DO YOU OFFER BULK ORDER DISCOUNTS?

Yes we do! when you order 300 pieces or more units of a single item. Please email us at XXXXX
 

CAN I CUSTOMIZE LIGHTLY TOASTED PRODUCTS WITH MY LOGO?

On most items we can, minimum order quantity is typically between 1,000-3,000 units of a single item. Please email us at XXXXX

I FORGOT MY PASSWORD, HOW CAN I RESET IT?

To reset your password, go to: http://lightlytoastednyc.com/account/login and click on “Forgot your password?” above the sign-in button. 

You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://lightlytoastednyc.com/account/login